Cooling-off period

Under Ghana's Securities Industry (Crowdfunding) Guidelines 2024 (Part VIII, Guideline 27(7)), investors may withdraw from an offer at any time before the end of the offer period, subject to the platform's process. If you cancel in time, money that was debited or blocked should be refunded or released in line with the Guidelines (including timing in 27(7)(b)) and your payment method.

Ardent CrowdFund tracks your right to pull out in software: you can cancel a subscription from the investor app while the offer is still open, and the platform will process the refund path through the payment and escrow flow (subject to your bank or mobile money provider's settlement times).

How long you can change your mind

The platform sets an internal cooling-off end time for each investment as follows (see createInvestment in api-core):

• If the campaign has a scheduled close date (close_date), your withdrawal window for that commitment runs up to the end of the offer — i.e. cooling-off aligns with the offer period end, consistent with 27(7)(a) (withdraw before the end of the offer).
• If there is no close_date on the campaign (unusual in production), the system uses a 48-hour window from the time the commitment is created as a fallback.

Important: The Guidelines do not replace Schedule III risk text or the Offering Document for your specific deal. If anything on this page conflicts with the offer you accepted, the offering terms and the Guidelines prevail; ask support if unsure.

When the window starts

The relevant clock for cancellation is bound to your investment record and the campaign's offer period. In practice, you should assume you can cancel until the campaign's published close (or the time shown in your portfolio for that investment), not from an arbitrary "delivery" date.

What you can do during the window

• Full cancellation of your subscription for that amount (you cannot usually "partially" unwind a single commitment in the app without support — use contact channels if you need a special case).
• You cannot use cooling-off to reverse a completed allotment after the offer has closed successfully in the way the platform defines close; after that, normal transfer / secondary rules (if any) apply, not 27(7)(a).

How to cancel

Use the Cancel (or equivalent) action on the pending investment in the investor web or mobile app while the offer is still open. If the action is disabled, the offer period may have ended or the payment state may not allow cancel — check the error message or support.

How refunds are processed

Refunds are sent back through the same rail you used (e.g. card or mobile money) where possible. Settlement can take more than 48 hours depending on the provider; 27(7)(b) refers to a regulatory standard Ardent aims to meet operationally — check your receipt and email for status. Reasonable fees charged by third parties may apply as disclosed at subscription.

Interaction with the campaign close

If the campaign closes (time passes close_date) while you are still in a pending state, cancellation under 27(7)(a) is no longer available: the offer period has ended. What happens next depends on minimum target, escrow, and success rules — see your portfolio and campaign updates.

When cooling-off does not apply

Cooling-off under 27(7) applies to primary subscriptions during the live offer. It does not apply to unrelated products, secondary trading (if ever offered), or disputes after final allocation — use complaints and legal channels as appropriate.