Complaints & Dispute Resolution
Fair, transparent handling of complaints about our services.
Last updated: 16 April 2026
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Ardent Africa Technologies Ltd (“Ardent”) is committed to treating users fairly. This policy explains how to submit complaints relating to the Ardent CrowdFund platform (“Platform”), how we handle them, and when matters may be escalated to regulators or other bodies.
1. Our commitment
We aim to resolve complaints promptly, proportionately, and in line with applicable law. This policy does not affect your statutory rights or any dispute resolution mechanisms in our Terms of Use.
2. How to complain
Please provide:
- Your full name and registered email address on the Platform.
- Account or reference identifiers (if applicable).
- A clear description of the issue, dates, and any supporting documents.
- Your desired outcome (where reasonable).
Submit to: complaints@ardentafrica.comwith subject line “Formal complaint”. You may also use in-app support channels where available.
3. Handling & timelines
We will acknowledge receipt without undue delay (typically within five business days). We will investigate and provide a substantive response as soon as practicable. Complex matters involving third parties (e.g. payment providers) or Issuers may take longer; we will keep you informed of progress.
If your complaint relates to a specific Campaign or Issuer, we may need to coordinate with the Issuer or professional advisers. We will not disclose confidential information contrary to law or contract.
4. Escalation
If you remain dissatisfied after our final response, you may request an internal review by a person not directly involved in the initial decision, where appropriate and permitted.
Disputes concerning investment merits, issuer performance, or contractual terms between Investors and Issuers may be governed by separate agreements and dispute clauses in Offer Documents.
5. Regulatory referrals
Nothing in this policy prevents you from contacting the Securities and Exchange Commission, Ghana (sec.gov.gh) or other competent authorities where you believe regulatory rules have been breached. The Data Protection Commission, Ghana may be contacted for data protection concerns: dataprotection.org.gh.
6. Records
We maintain complaint records for regulatory, audit, and quality purposes in accordance with our Privacy Policy and retention schedules.
7. Contact
Complaints: complaints@ardentafrica.com
General: hello@ardentafrica.com